Refund  & Cancellation Policy

Refund  & Cancellation Policy

Refund and Replacement:

• If the returned item is verified and considered valid by our team, a replacement will be shipped within 2 working days.
• In cases where a replacement cannot be provided promptly, a 100% refund will be issued.
• Refund processing may take up to 7 business days.
• Suganembedded.com reserves the right to take the final decision on all refund requests.

Limitations:

• Due to the nature of the products we sell and our strict quality policy, order cancellations and returns without valid reasons are not allowed.

Order Cancellation

Conditions:

• Orders can only be altered or cancelled if they are still in “Pending” or “Payment Verification” status.
• Once an order has moved to a different status, it cannot be altered or cancelled.

Fees:

• In some cases, order cancellation may attract a 2% bank charge, depending on the payment methods used by the customer. This is because most payment gateway providers retain their commission even if an order is cancelled and refunded.